Refund Policy

                                      30 Day Return & Refund Policy

 

  • Change of Mind

You can return our products by sending them back to us within 30 days of when you received them, provided they are in an original resalable condition (unopened, unused, and in their original packaging). 

We will process your refund after we receive and inspect the returned products.
If the product remains in a resalable condition, we will issue the reimbursement for the amount you paid for the products (excluding the shipping cost, which cannot be credited). Please note that returned products that are damaged, used, or not in their original packaging or condition will not be accepted

  • Damaged or Faulty Products

If you have received damaged or faulty items, please provide details (including photos) within 30 days of when you received the items. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly. 

  • Missing or Incorrect Items

We understand receiving complete and correct order is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.

Please contact us at support@kerafiber.com with photos showing all the items that you've received (so we can confirm the item that is missing) within 14 days so we can organize replacements for missing products. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.  

  • Other Issues

If you encounter any other issue with or reaction to our product, please provide details and we will respond to you.

How to Return Products

If you need to return products in accordance with this Policy, please contact our support team at support@kerafiber.com to find out how to send them back to our nearest warehouse. 

Please always include your order confirmation number in the subject line as well as pictures of the products you wish to return.

Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.