Try any KeraFiber product risk free. If you don't think an item is as effective as we've said it would be, simply return the container within 30 days of receipt of your order. We'll refund the entire purchase price less shipping and handling, no questions asked.
Simply contact us via the contact-us page or over the phone (0203 129 2566), along with your order number anytime within the 30 day window to receive an RMA number and instruction.
Once received, post the product back to us; and the refund will be issued within 4 business days of us receiving your package.
To process an exchange, simply specify what you would like to exchange at the contact-us page, and follow the same process as above. Your exchange will be shipped out within 4 days of receipt of your returned item.
We can issue a refund only when the product is received by us. We are not responsible if your return is lost in post. Hence, it is strongly recommended that all returns are sent to us using a tracked service.
Note: Depending on your card issuers refunds can appear within 24 hours or take up to 5 business days to show on your statement. You will receive notification once your refund processes, and if it has not shown up after 5 days, please contact us again so we can process an inquiry with the bank.